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Terms & Conditions

These general terms and conditions of sale (“Terms and Conditions”) apply to any order you place through www.charringtonsdrinks.com (the “Website”). These Terms and Conditions apply regardless of how you access the Website and set out the basis on which you can visit and use the Website. Please read them carefully as they contain important information. By placing an order through the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not order any product or service through the Website.

This website is owned and operated by Charrington’s Drinks (“Charrington’s”) a brand of Charrington Fruit Farms, Cryals Farm, Cryals Road, Matfield, Kent TN12 7HN.

Content: Charrington’s has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Charrington’s disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Charrington’s shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Charrington’s. You may not modify, distribute or re-post something on this website for any purpose.

Damage to your computer: Charrington’s makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Charrington’s shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Links to other websites: We may place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Charrington’s cannot accept any liability in respect of the use of these websites.

Liability: We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe. We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice. In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment, waiver and third party rights: You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions.

Other legal notices: There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms and Conditions govern your use of this website. We reserve the right to change these Terms and Conditions from time to time (as well as other notices, policies and information on this website) to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

These Terms and Conditions are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

​​Ordering and payment

Placing an Order: To place an order, you can do so via the Quick Checkout page. You confirm that all information and details provided by you to us are true and accurate. When you order through the Website you will need to provide us with certain compulsory personal information in order for us to process your order. Please see our Privacy and Cookie Policies for more information on how your personal information will be used.

Acceptance of your order: Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) that you ordered from us. Prior to despatch of the product(s), Charrington’s has the right to decline an order for any reason, including legal and regulatory reasons.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Charrington’s has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Charrington’s shall incur no liability in such circumstances.

Substitution: If we cannot supply you with the product you ordered, we will not process your order and inform you of this in writing (including email). If you have already paid for the product, we will offer you the opportunity to choose between a suitable alternative (of equal or greater quality or value suggested by us) or give you a full refund as soon as reasonably possible. Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund. This may be in full or in part as appropriate.

Payment details: During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policies.

Card payments: All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products. All products ordered will remain the property of Charrington’s until we have delivered the products to the address specified by you (incorporating any specific instructions from you e.g. to leave with a neighbour or leave behind garden gate) or they have been collected from Cryals Farm.

If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Product descriptions: We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (except for our International Deliveries, please see the International Delivery section for further detail) unless expressly indicated otherwise;
  • packaging may vary from that shown on the Website;
  • any weights, dimensions and capacities shown on the Website are approximate only;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product;
  • all items are subject to availability.

Age restricted products: Age restrictions apply in the UK to the purchase of alcohol. You must be 18 and over to do so. We are not permitted by law to supply alcoholic products to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. By placing an order for any alcoholic drinks on the Website you confirm that you (and, if different, the recipient of the product) satisfy the age requirements necessary to buy alcohol.

Legal Compliance: You agree that you will not use, sell or supply any product(s) purchased from Charrington’s in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

On-line promotional codes: From time to time we may advertise special offers or discounts available on orders placed through the Website. This will be done via the issue of promotional codes that can be entered and redeemed at Checkout stage. It is your responsibility to apply such codes correctly and satisfy yourself that the advertised discount has been applied (e.g. delivery charge not added when free local delivery code has been entered) before completing your order. We are under no obligation to offer any refund if a promotional code has not been entered correctly or applied appropriately. You must contact us before completing your order if you are experiencing problems applying a promotional code on-line.

Unless otherwise specified, coupon codes are single use and cannot be used with other coupons.